The EU General Data Protection Regulation simplifies and clarifies rules, and strengthens citizens’ rights in relation to their personal data, and abolishes the single country data protection acts and combines the data protection for all EU member states. The UK has become an EU approved country and GDPR will continue to form part of UK law.

As a Data Processor, Faces and Voices of Recovery is committed to protecting and respecting the security and integrity of your personal data in line with General Data Protection Regulation (GDPR). We collect information only which we can justify as reasonable and justifiable for the provision and communication of Faces and Voices of Recovery related products and services as detailed on our website. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

  1. Information we may collect from you

We may collect and process the following data about you: Information that you provide by filling in forms on our website. This includes information provided at the time of registering for a course, subscribing to our emails, posting material or requesting further services. We may also ask you for information when you report a problem with the Site. If you contact us, we will keep a record of that correspondence. Faces and Voices of Recovery may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to the Site and the resources that you access, including your IP address and internet browsing preferences. We may also use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve advertisements based on someone’s past visits to the Faces and Voices of Recovery website. Any data collected in this way will be used in accordance with Google’s privacy policy, and you can set preferences for how Google advertises to you using the Google Advertisements Preferences page. We do not store credit/debit card details.

  1. IP Addresses and Cookies

We may collect information about your computer, this is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. You may refuse to accept cookies by opting out when first visiting our website. Please note that our advertisers (if there are any) may also use cookies, over which we have no control.

  1. Where we store your personal data

Faces and Voices of Recovery will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR. Your personal data is stored within the EU and, unless explicitly agreed with the learner, will not be transferred outside the EU. Where you have been given (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  1. Uses made from the information

Faces and Voices of Recovery will use personal information only to provide you with services relating to the Site. Personal information will not be passed to third parties.

We use information held about you in the following ways:

  • To ensure that content from the Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  1. Retention of your information

The personal data that we collect shall be kept for no longer than is necessary for the purposes for which it is being processed. Should your Faces and Voices of Recovery data remain unused for a period of two years, or you request removal of your personal data without Faces and Voices of Recovery having legal grounds to object, then your personal information will be scheduled for deletion.

  1. Disclosure of your information

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Faces and Voices of Recovery, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  1. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email.

You have a right to withdraw consent for Faces and Voices of Recovery to use your personal data by contacting us. Should you feel that the personal information we hold about you is incorrect or inaccurate, you have the right to request that we rectify this. In both cases, please contact by email.

You have a right to lodge a complaint with Faces and Voices of Recovery or with ICO (The Information Commissioner’s Office) directly, should you have a concern about our information rights practices at

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  1. Access to information

The GDPR gives you the right to access information held about you, to know why we have it, and how it will be used. Your right of access can be exercised in accordance with the GDPR and will be free of charge. However, we may charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.

  1. Changes to your privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, sent to you by email.

  1. Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to